Username: Password:
Forget your password? | Account expired? | Join now!
HOME ABOUT US PRODUCTS RECIPES, ARTICLES & MORE COMMUNITY CLUB SUPPORT

Contact Us

CalorieKing Website Support

Contact Us

Please read the following Frequently Asked Questions. If they do not resolve your query you can contact us by clicking here, or scrolling to the bottom of this page.

Frequently Asked Questions

    Account details

  1. I've forgotten my username or password.
  2. How can I change my username?
  3. Iím not receiving my check-in reminders or validation e-mail.
  4. I haven't used my account for a while and I want to start over fresh.
  5. I want to change my check-in day/target weight/nutrient targets/dietary wishes.
  6. Using this website

  7. When I signed up, I recorded the wrong weight/measurements. How do I fix this?
  8. I want to post something on the Forum, but then I see a message that says I need to validate my membership. What do I do now?
  9. Iím new to CalorieKing. Where do I start?
  10. How can I keep track of my progress?
  11. Food & Exercise Diary

  12. How do I use my Meal Plans?
  13. How do I add a recipe/meal to my Diary?
  14. The exercise I do is not in your Exercise Database. How do I add it to my Diary?
  15. General weight management questions

  16. Will I lose weight faster if I consume fewer calories than my Calorie Target?
  17. Should I eat more on days when I exercise?

1. I've forgotten my username or password..
We have an automated process that will generate a new password for you and then email it to your address. Once you receive the email, you can log back in and then change your password to something you will remember. Click here to get a new password now.
2. How can I change my username?
Go to the bottom of this page and click on the link to submit a Support request. Send us 3 usernames you would like to use in order of preference (because your first choice might be in use by someone else) between 3 and 32 characters long. We will then change it for you and notify you. Please use only letters and numbers and no spaces.
3. Iím not receiving my check-in reminders or validation e-mail..
We've discovered that some Australian servers block our automatic e-mails. We are working to solve this problem, but since the issue lies outside our company, we can't say when yet.
4. I haven't used my account for a while and I want to start over fresh.
Go to the bottom of this page and click on the link to submit a Support request. Please state that you want to reset your plan and start over. We will then reset your account, which will erase all your previous check-ins and Diary entries. We will notify you when this is done. The next time that you log in you will be asked to redo your Personal Profile. Your plan will be restarted once this profile has been completed.
5. I want to change my check-in day/target weight/nutrient targets/dietary wishes.
After you log in, please click on 'Account Settings at the top right of the screen. Then click on "Take your personal profile". Edit the details you want to change on the first two pages of the Profile and click 'Next' to go to the third page. Now you have completed your Profile and updated your details.
6. When I signed up, I recorded the wrong weight/measurements. How do I fix this?
To edit a check-in, under the "Club" menu, please select "check-in diary". Under "Recent Check-ins" please click on the date you would like to edit and edit your details.
7. I want to post something on the Forum, but then I see a message that says I need to validate my membership. What do I do now?
If for some reason you didn't validate your membership/receive your validation email when you signed up, please let us know and we will validate if for you. Scroll to the bottom of this page, submit a Support ticket and request that we validate your membership. We will then notify you. From that point you will be able to post in the Forums.
8. Iím new to CalorieKing. Where do I start?
First of all, itís important that you start using your Food & Exercise Diary. When you signed up, you filled in your Personal Profile. This provided you with a Calorie Target. Under the ĎClubí menu, go to the Food & Exercise Diary. Search for the foods youíve eaten and the exercise youíve done. Record your food and exercise and make sure you meet your calorie target every day.
Secondly, we strongly advise all our members to follow the CalorieKing Program. To lose weight in a healthy way and keep it off permanently, you need to learn about nutrition, health, behaviour, exercise, lifestyle and more. CalorieKing Program will teach you life-long skills needed for weight management in a 13-week program.
9. How can I keep track of my progress?
Under the ĎClubí menu, select ĎCharts and Reportsí. Here you can track your nutrient and calorie intake and see the change in your weight and measurements.
10. How do I use my Meal Plans?
  • Under the "Club" Menu, please select "Food & Exercise Diary".
  • To add your Meal Plan to your Diary, please click the "Meal Plan" link located under the date.
  • Select all the food you wish to add and click "Done"
  • The foods you selected will now be displayed in your Diary.
  • To add a food that is not in your Meal Plan to your Diary, please click the "Food" tab located to the top right side of the page.
  • Type in the food you would like to add in the search bar and click "Find Foods".
  • A list of foods matching your search criteria will be displayed. From this list click on the food you would like to add, enter the serving size and select which meal category you would like to add it to.
  • The food you selected will now be displayed in your Diary.
  • To print your Meal Plan, please click the "Print" link located under the date.
  • From the "Print" drop down menu, select "Meal Plan".
  • Select a date range and click "Print".
  • To print your shopping list, please click the "Print" link located under the date. (Alternatively, you can print your shopping list by selecting "Shopping List" under the "Club" menu).
  • From the "Print" drop down menu, select "Shopping List".
  • Select a date range and click "Print".
  • All the ingredients and food items in your Meal Plan will be listed here.
11. How do I add a recipe/meal to my Diary?
You can add a recipe/meal to your Food & Exercise Diary located under the "Club" menu.
  • Add the ingredients to be included in your recipe/meal into one meal category (eg Breakfast, Lunch, Dinner or Snacks).
  • Click "save meal" located at the top of the meal category where you have entered the foods.
  • Enter the name of the recipe/meal
  • Enter the number of serves
  • There is also a space on this page to record the recipe/meal method or to add comments if you wish.
  • Click "save meal"
  • The next time you wish to add your recipe/meal to your Food Diary, please click "load meal" located next to "save meal"
  • From the drop down menu select the recipe/meal you wish to add.
  • Click "load meal"
The recipe/meal you selected will now be in your food diary.
12. The exercise I do is not in your Exercise Database. How do I add it to my Diary?
If an exercise is not in our exercise database, simply add the activity closest in approximation to the activities you undertake. This will give you a rough guide as to the calorie expenditure of your exercise program. Also please note that you can create your own custom exercise.
  • To create a custom exercise, in your Food & Exercise Diary, please click the "Exercise" tab located to the right of the page.
  • Click "create a custom exercise" and enter details.
  • Listed below are the estimated calories burned during light, moderate and heavy exercise.
Light
60kg - approximately 3 calories per minute
80kg - approximately 4 calories per minute
100kg - approximately 5 calories per minute

Moderate
60kg - approximately 5 calories per minute
80kg - approximately 6 calories per minute
100kg - approximately 7 calories per minute

Heavy
60kg - approximately 8 calories per minute
80kg - approximately 10 calories per minute
100kg - approximately 12 calories per minute
13. Will I lose weight faster if I consume fewer calories than my Calorie Target?
No, you will not lose weight faster if you go below your Calorie Target. If you mark in your Personal Profile that you want to lose weight, your Calorie Target will be 500 calories lower than what you would need to maintain your current weight. So donít go below your Calorie Target, otherwise your body will not be getting enough energy. This will slow down your cardiovascular system, nervous system, gastrointestinal system, etc. so that youíre burning fewer calories.

Meeting your Calorie Target every day is the healthiest and most stable way to lose weight. If you lose weight steadily, at a rate of 0.5 to 1 kg per week, it will be easier to keep the weight off permanently.
14. Should I eat more on days when I exercise?
Yes! CalorieKing advises that you eat back the calories you expend with exercise so that you still meet your Calorie Target. If you mark in your Personal Profile that you want to lose weight, your Calorie Target will be 500 calories lower than what you would need to maintain your current weight. So donít go below your Calorie Target, otherwise your body will not be getting enough energy. This will slow down your cardiovascular system, nervous system, gastrointestinal system, etc. so that youíre burning fewer calories.

Meeting your Calorie Target every day is the healthiest and most stable way to lose weight. If you lose weight steadily, at a rate of 0.5 to 1 kg per week, it will be easier to keep the weight off permanently.

On days when you exercise, choose foods that will replenish your body's energy levels, such as high-fibre or whole-grain foods.

Submit a Support Ticket

If your question is not answer in the above FAQ please
click here to submit a CalorieKing Club support ticket.

Our customer support team will do their best to answer your query as soon as possible and we appreciate your patience.


International:   CalorieKing.com USA | CalorieKing.com.au Australia