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Desktop Software Support

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Please read the following Frequently Asked Questions. If they do not resolve your query you can contact us by clicking here, or scrolling to the bottom of this page.

Frequently Asked Questions

  1. I've lost my registration code - can I have it emailed to me again?
  2. Can multiple users use the Nutrition & Exercise Manager?
  3. I have problems running the Nutrition & Exercise Manager on Mac Snow Leopard. How do I fix this?

Notes:
* If you elected not to install the CalorieKing Nutrition and Exercise Manager icon to your desktop, then navigate to the "CalorieKing Nutrition and Exercise Manager" on your start menu and right-click on it. Continue from step 2 above.
* It is recommended that you escalate the privilege on the Nutrition and Exercise Manager only for updating the food database.
1. I've lost my registration code - can I have it emailed to me again?
We have an automatic system to resend regstration codes.

If you have lost your registration code and require it to be resent you will need to have access to the email address you purchased it with, as this is the address the code will be resent to.

Please click on the link below to have your registration code resent.

Resend My Software Registration Details

If your email has changed since you purchased the software or you no longer have access to the email address you used when you purchased the software, you will need to contact us and request that your details be updated and we will email you your registration details manually. In this email please make sure you provide us with your full name, email address used to purchase the software and new email address.
2. Can multiple users use the Nutrition & Exercise Manager?
The Nutrition and Exercise Manager supports up to 5 individual users within the software.

To add a new user, click on the dropdown list at the top of the main window, and select Create new user. The Personal Profile will then appear for another person to take.

After the user is created, they will appear in the list. Simply select a name from the list to switch to that user. If you wish to completely delete a user, change to that user, then select Delete current user from the list.
3. I have problems running the Nutrition & Exercise Manager on Mac Snow Leopard. How do I fix this?
If you are experiencing issues running Snow Leopard with the Nutrition and Exercise Manager for Mac OS X please try the following temporary fix. In your "System Preferences" "Appearances" please uncheck "Use LCD font smoothing option when available." Please also try updating your copy of Snow Leopard to the latest available update.

Submit a Support Ticket

If your question is not answered in the above FAQ please
click here to submit a Desktop Software support ticket.

Our customer support team will do their best to answer your query as soon as possible and we appreciate your patience.


International:   CalorieKing.com USA | CalorieKing.com.au Australia