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Please read the following Frequently Asked Questions. If they do not resolve your query you can contact us by clicking here, or scrolling to the bottom of this page.

Frequently Asked Questions

  1. I've lost my registration code - can I have it emailed to me again?
  2. Are database updates available for the Nutrition & Exercise Manager?
  3. Can multiple users use the Nutrition & Exercise Manager?
  4. I have a previous version of the software - how do I upgrade to the latest version?
  5. I get an error message when I try to update the food database. I work with a Windows Vista computer. How do I fix this?
  6. I have problems running the Nutrition & Exercise Manager on Mac Snow Leopard. How do I fix this?
  7. Where do I find the Mac OS X version of the Nutrition & Exercise Manager?

Notes:
* If you elected not to install the CalorieKing Nutrition and Exercise Manager icon to your desktop, then navigate to the "CalorieKing Nutrition and Exercise Manager" on your start menu and right-click on it. Continue from step 2 above.
* It is recommended that you escalate the privilege on the Nutrition and Exercise Manager only for updating the food database.
To upgrade to the latest version please click on the appropriate link below.

Nutrition & Exercise Manager for Windows Upgrade Here
1. I've lost my registration code - can I have it emailed to me again?
We have an automatic system to resend regstration codes.

If you have lost your registration code and require it to be resent you will need to have access to the email address you purchased it with, as this is the address the code will be resent to.

Please click on the link below to have your registration code resent.

Resend My Software Registration Details

If your email has changed since you purchased the software or you no longer have access to the email address you used when you purchased the software, you will need to contact us and request that your details be updated and we will email you your registration details manually. In this email please make sure you provide us with your full name, email address used to purchase the software and new email address.
2. Are database updates available for the Nutrition & Exercise Manager?
Yes. The Nutrition and Exercise Manager has an automatic database update feature built into the software. To make sure this is enabled please go to the Tools -> Preferences meny item.
3. Can multiple users use the Nutrition & Exercise Manager?
The Nutrition and Exercise Manager supports up to 5 individual users within the software.

To add a new user, click on the dropdown list at the top of the main window, and select Create new user. The Personal Profile will then appear for another person to take.

After the user is created, they will appear in the list. Simply select a name from the list to switch to that user. If you wish to completely delete a user, change to that user, then select Delete current user from the list.
4. I have a previous version of the software - how do I upgrade to the latest version?
To upgrade to the latest version please click on the appropriate link below.

Nutrition & Exercise Manager for Windows Upgrade Here
5. I get an error message when I try to update the food database. I work with a Windows Vista computer. How do I fix this?
We are aware that there is an issue with updating the food database on a Windows Vista machine. This issue will be resolved in a future release of the Nutrition and Exercise Manager. In the mean time, we have the following work-around, which you can use to update the food database.
In order for the Nutrition and Exercise Manager to be able to update the food database, it needs to escalate it's privileges to an Administrator level. By default, even if you have logged in Windows Vista using an "Administrator" account, running applications will be run with the least amount of privilege.
How to escalate the privilege for updating the food database:

1. On your desktop, right-click on the "CalorieKing Nutrition and Exercise Manager" icon.
2. You will be presented with a pop-up menu.
3. From the pop-up menu, choose the option to "Run as administrator".
4. Depending on what type of Windows user account you have logged into at the time, you will get one of the following:
* For an Administrative Windows user account: when the "User Account Control" prompt appears, choose the "Allow" option.
* For a Standard Windows user account: When prompted for an administrator account, enter the username and password for an enabled Administrative Windows user account on your computer.
5. The Nutrition and Exercise Manager will begin to start.
6. When the CalorieKing Nutrition and Exercise Manager has started, choose from the "File" menu, "Update Food Database" to begin the process of updating the food database.
7. When the database has updated, exit the Nutrition and Exercise Manager.
8. Start the Nutrition and Exercise Manager normally (i.e.: without escalating privileges) and you should now be able to access the updated food database.


6. I have problems running the Nutrition & Exercise Manager on Mac Snow Leopard. How do I fix this?
Note: This software has been discontinued.

If you are experiencing issues running Snow Leopard with the Nutrition and Exercise Manager for Mac OS X please try the following temporary fix. In your "System Preferences" "Appearances" please uncheck "Use LCD font smoothing option when available." Please also try updating your copy of Snow Leopard to the latest available update.
7. Where do I find the Mac OS X version of the Nutrition & Exercise Manager?
This software has been discontinued.

Submit a Support Ticket

If your question is not answer in the above FAQ please
click here to submit a Desktop Software support ticket.

Our customer support team will do their best to answer your query as soon as possible and we appreciate your patience.


International:   CalorieKing.com USA | CalorieKing.com.au Australia

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