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Food Database Support

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Please read the following Frequently Asked Questions. If they do not resolve your query you can contact us by clicking here, or scrolling to the bottom of this page.

Frequently Asked Questions

  1. I've found a food that's not in your database. Can I suggest that you include it?
  2. I have found a possible error in your database. How do I report it?
  3. From where do you get all the nutritional data in the database and books?
  4. Is the information in your database copyrighted?
  5. The search feature of the database doesn't seem to work very well. I can't find anything!
  6. Some data in your database doesn't match what's on the food label. Why is this so?
  7. I would love to have the food database on my site, can this be done?
  8. I have a business idea, marketing or licensing opportunity for the CalorieKing.com.au food database. Are you willing to discuss an agreement?
  9. My question is not answered here. Where can I send my question?

1. I've found a food that's not in your database. Can I suggest that you include it?
Sure. Just email us your suggestion. Please include as much detail as possible on food product description,weight or volume, and any food manufacturer contact details. Please note that it can take time to research a food, and there's no guarantee that your suggestion will make it into the database. Also, do not send us errors in this category - new food suggestions only.
2. I have found a possible error in your database. How do I report it?
Simply click here to email possible errors. Please do not send food suggestions to this category - only errors.
3. From where do you get all the nutritional data in the database and books?
The information in our database is obtained from a variety of sources which include our own laboratory analysis, author computer extrapolations from food ingredients, food manufacturers and scientific publications.
4. Is the information in your database copyrighted?
Yes, you should not copy any of the data from this database without written permission from us.

Please note we continuously run automated scripts that trawl the web and search handheld applications to detect unauthorised use of our data.
5. The search feature of the database doesn't seem to work very well. I can't find anything!
The food database's search engine is quite simplistic. If you cannot find what you are looking for, make sure you are spelling it correctly. For example, if you search for 'weetbix' you won't find anything, because it's correctly spelled 'weet-bix'. One idea is to just search for an identifiable part of the word, eg. 'bix' would work because the letters 'bix' appear within 'weet-bix'. Another hint is to avoid searching for plurals, although our search engine does its best to find the singular version of the word or words you enter. The search is NOT case sensitive.

If you are interested in a whole brand, then it's much better to browse the categories rather than using the search feature.
6. Some data in your database doesn't match what's on the food label. Why is this so?
We are continually updating our online database, whereas the book (Allan Borushek's Pocket Calorie, Fat & Carbohydrate Counter) is updated annually with minor revisions for reprints. There may be transition periods where reformulated food products have not come to our notice. We also tend to round figures to the nearest whole number, for ease of calculation.

Serving sizes may be be unrealistically small for some products and may be altered to reflect more realistic portions.

Our data may incorporate an allowance for the actual weight of a food product versus the stated weight (which is only the minimum net weight that by law the food product must weigh). Most packaged foods have at least 5-10% more product than is stated on the label, and some snack food bars and cakes can contain as much as 40-50% more product. Data on the food label is calculated on the stated minimum weight - not on the actual weight. Thus, data on food labels is generally underestimated for the total contents.

Incorrect data sometimes appears on food labels as the result of typographical errors or incorrect interpretation of laboratory analysis. Food company websites can also contain errors. We do our best to check data provided by food companies.
7. I would love to have the food database on my site, can this be done?
In some circumstances, cobranding of our food database can be negotiated Please contact us directly for more information.
8. I have a business idea, marketing or licensing opportunity for the CalorieKing.com.au food database. Are you willing to discuss an agreement?
Definitely. Please use the Corporate Enquiry link on the main Contact Us page or click here.
9. My question is not answered here. Where can I send my question?
Please go to the contact us section below and submit an Online Shop support ticket.

Submit a Support Ticket

If your question is not answer in the above FAQ please
click here to submit a Food Database support ticket.

Our customer support team will do their best to answer your query as soon as possible and we appreciate your patience.


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